Free Shipping on orders over $99 USD (Continental US)
Where are you located?
Our head office is located in Edmonton, Canada. Our products are available across North America.
Where do you ship from?
The majority of our products ship from the United States or Canada, but we do have suppliers accross the globe! If a product is shipped from outside of the United States or Canada, we do post a note indicating so in the product description!
How quickly will I receive my order?
Our packages are typically shipped within 24-48 hours and received within 3-5 business days. If you live in a remote location or a package is
shipped directly from one of our suppliers overseas, your package may take longer. Rest assured you will recieve your package!
Can I expedite my order?
Yes and no; It depends on the product! If expedited shipping is available at checkout, then yes you can!
I did not receive a confirmation email, did my order go through?
It is unlikely, but order confirmations may be delayed, and could end up being marked as junk/spam in your email inbox. If you received an order number as part of your checkout, then your order has gone through. Make sure to save your order number for your records and contact us with any concerns.
Can I cancel or modify my order once placed?
We strive to process and ship your order as quickly as possible! Once an order is processed, we are unable to cancel. However, we offer quick and easy returns or exchanges!
How can I find my tracking number to track my order?
Your tracking number will be included in your shipping confirmation email. If you are having trouble finding your tracking information, contact us and we will happily provide this for you.
Do you ship to PO boxes or APO/FPO Addresses?
We do not ship to PO boxes or APO/FPO addresses at this time.
Do you offer refunds and/or exchanges?
Yes we do! We offer a full 30 days upon receiving an item to return or exchange it. Just note that in order to be eligible for a full refund or exchange, the product must be in new condition with tags and packaging included. Products must be clean and free of dog hair. Simply shoot us an email at email@example.com to iniciate a return or reply to your order confirmaiton email!
What payment options do you offer?
We accept Visa, Mastercard and American Express Credit cards. Payments can also be made with Google Pay and Apple Pay.
When will I be charged for my purchase?
You will be charged within 24 hours from the time you place your order.
Are payments on your website secure?
Yes, your security and privacy is our priority. All payments processed on infinitewags.com are safely handled by Shopify. Shopify is certified Level 1 PCI DSS compliant. This compliance extends to all online stores powered by Shopify. The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure.
How can I contact InfiniteWags?
You can reach out to us via email (firstname.lastname@example.org), contact form, phone or our live chat. You can leave a message on our live chat when agents are off-line. We strive to return all inquiries within 24-48 hours during business days.
Do you work with Influencers?
We do! We are always looking to build organic relationships with adorable and creative animals who love supporting our brand. Please contact us on Social Media or send us a message if you are interested.